IT Service Management Market Market Trends Include Virtual Agents...

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2026-01-07 09:53:35 -

IT Service Management Market Market Trends Include Virtual Agents AIOps And Enterprise Workflows

The IT Service Management Market Market Trends highlight a strong shift toward automation and better employee self-service. Organizations want to reduce ticket volume and speed resolution by offering service catalogs, knowledge bases, and virtual agents. Virtual agents handle routine tasks like password resets, access requests, and FAQs, escalating complex issues to humans. Another...

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